Ensure safety: Evacuate the building and call the fire department. Report the loss: Call PayneWest Insurance or your insurance company to report the loss. Be prepared to provide your policy number, the date of the incident and as much detail about the cause of the loss as possible. Mitigate damages: If possible, once the fire is out and it’s safe to do so, take reasonable steps to prevent further damage, e.g., make temporary repairs to secure the building. Engage a contractor: Select a contractor of your choice to prepare a scope of damage and complete a repair estimate. DO NOT Make any commitments to make payments without first talking with your adjuster.
The adjuster assigned to your case will contact you to review the facts surrounding the loss and may, with your permission, record the conversation. Answer the adjuster’s questions to the best of your ability and recollection.
If you have any questions or concerns about the handling or resolution of your claim, contact PayneWest Insurance for assistance.