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Insurance Premium Refunds Due to COVID-19

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The COVID-19 situation is continually changing but staying in contact with your agent is the best way to stay informed.

The impacts of the COVID-19 virus are affecting all of us.  The insurance industry is taking several steps to help our clients during this difficult time.  There are several things you can do at this time to make sure you are safe, covered and even save some money.


Research Payment Flexibility and Refund Programs

With fewer drivers on the road, it means fewer accidents and fewer claims. Because of these changes, many of our largest insurance partners are offering flexible payment options and credits on their monthly premium, including Travelers, Liberty Mutual, and Progressive. What can clients expect:

  • Personal auto policyholders could receive a 15-20% premium refund for the months of April and May.
  • Refunds are being processed in the manner of your recent payment or via check.
    • In many cases, the refund will happen automatically without any action needed on your part.
  • Late fee charges have been stopped and cancellations due to non-payment have been temporarily paused.

For any specific questions regarding your carrier’s refund policy, contact your PayneWest agent for further detail. Each carrier is structuring their programs differently, so it’s important to review the details provided by your carrier.


Review Your Current Coverage

As you looking at your potential refund, it is an important time to review your coverage with an agent.  Are you properly covered?

You might ask the following:

  • Could changes to your personal and work life during the pandemic have an affect on your risks or insurance needs? This may be a good opportunity to save money while adding or altering coverage.
  • Like many agencies, our over 750 colleagues are working from home and can provide you a virtual quote or review your coverage via phone and email.


Prevent Risks and Claims While at Home

At this time, the last thing people need is to deal with damage to their homes or unexpected claims. Here are a few things you can do while you are at home to create a safer home and prevent claim issues during spring and summer.

  • Safely clean gutters and downspouts to prevent potential water damage from spring storms.
  • Safely inspect your roof for lingering damage from winter storms.
  • Test smoke detectors and check fire extinguishers.
  • Conduct a home inventory – Do you have a complete list of all the valuables and belongings in your home, including how much they cost and when they were purchased? In the case of a loss, this will allow you to replace what is damaged.


Contact An Agent

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